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A1: 1Handmade is an e-commerce platform that specializes in offering a curated selection of handmade products from China to customers in worldwide. We bring together skilled artisans and passionate buyers, providing a unique shopping experience.

A2: Ordering on 1Handmade is simple! Browse our catalog, select the products you love, and add them to your cart. Then, proceed to checkout, where you can enter your shipping information and payment details. Once your order is confirmed, our team will ensure a smooth delivery process.

A3: Stripe is our payment gateway service provider. We accept a variety of payment methods, including Visa, MasterCard, American Express; PayPal (Please contact us if you want to Pay Via Paypal), and other secure online payment options. Rest assured, your payment information is kept safe and confidential.

A4: Shipping times may vary depending on the destination and the specific product. Generally, US orders takes 6~10 business days and international orders take between 8 to 12 business days for delivery. We provide tracking information so you can monitor the progress of your shipment.

A5: Customer satisfaction is our priority. If you're not completely satisfied with your order, please contact our customer support team within 30 days of receiving your items. We will work with you to find a satisfactory solution, whether it's a refund, replacement, or exchange.

A6: Yes, we take pride in featuring genuinely handmade products. We collaborate with artisans who use their skills and creativity to craft unique items. Each product on our platform is carefully curated to ensure quality and authenticity.

A7: We're here to assist you! You can reach our customer support team by emailing sales@1handmade.com or using the "Contact Us" form on our website. We strive to respond to inquiries promptly.

A8: We value transparency and believe in providing honest feedback from our customers. However, to maintain the integrity of our reviews, we have chosen to host reviews and feedback on a third-party platform, TrustPilot. This approach serves as a double-edged sword. On one hand, it motivates us to continually improve our services based on unbiased customer opinions. On the other hand, it allows you to access authentic feedback about our services through an independent source, ensuring that you can make informed decisions based on the experiences of others. We encourage you to visit our TrustPilot business page to explore the feedback provided by our valued customers.